Yes, your supplier should be able to help if you’re struggling to pay your bills. Get in touch with them as soon as possible to talk about how to get financial support and set up a payment plan.
Check if they’re part of the Warm Home Discount Scheme. If you’re eligible, you’ll get a yearly discount on your electricity bill (in winter 2022-23, this was £150). You don’t need to apply for this – payments should be automatic.
If you’re claiming certain benefits, you may be able to get Cold Weather Payments. You could get £25 if the temperature falls below freezing for 7 days or more.
If you use a prepayment meter and can’t afford to top it up, you might be able to get a fuel voucher. This is a code you can use to add credit to your gas card or electricity key. Citizens Advice can tell you how to get a referral for a fuel voucher.
Lots of gas and electricity companies have charitable funds which can help if you’re behind with payments. You often don’t even have to be their customer to apply to them. You can check what you might be able to get using a grants finder tool. Go through the first search and then click on energy and water providers.