We provide expert advice, practical support and campaign for single parents
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Organisation: Gingerbread Single Parent Helpline
Details: Free information on a range of issues including maintenance, benefits, tax credits, debt, employment, education, legal rights and holidays. Open Mondays to Fridays, 9.00am – 5.00pm, with extended opening on Wednesdays to 8.00pm.
Phone: Freephone 0808 802 0925
Organisation: Jobcentre Plus
Details: Processes welfare benefit claims
Phone: 0800 055 6688 - Benefit claim line; 0800 012 1888 - Benefit claim line – Welsh language
Details: Information on a wide range of subjects including benefits.
Organisation: Tax Credit Helpline
Details: Offers information and advice concerning applications/ renewals for child tax credit and working tax credit.
Phone: 0845 300 3900; Textphone: 0345 300 3909
Organisation: Child Benefit Helpline
Details: Provides information and advice in connection with child benefit claims.
Phone: 0300 200 3100 - Child Benefit Helpline; 0300 200 3103 - Child Benefit Minicom
Organisation: Child Maintenance Options
Details: Information about making arrangements for child maintenance.
Phone: 0800 988 0988
Organisation: Citizen’s Advice
Details: Information and advice on a wide range of issues including benefits and tax credits.
Phone: England: 08444 111 444; Wales: 08444 77 20 20
Organisation: Civil Legal Advice
Details: Can assess your eligibility for legal aid and signpost to local sources of help.
Phone: 0345 345 4345
Organisation: One Parent Families Scotland Lone Parent Helpline
Details: Run by our partner organisation, the Lone Parent Helpline provides confidential advice and information for single parents in Scotland.
Phone: 0808 801 0323
Organisation: Refugee Council
Details: Advice for refugees and asylum seekers.
Phone: 020 7346 6700
Organisation: Working Families
Details: Advice on benefits and employment law.
Phone: 0300 012 0312
For detailed step-by-step advice sign up for our email reminders in our guide to leaving work.
This factsheet gives details of the benefits and tax credits you can receive if you have a child under five and you are not working, or work fewer than 16 hours a week. It explains what income support is and how to make a claim. There is also information on other financial help, such as tax credits for your children and help with housing costs.
If you don’t qualify for income support or aren’t able to work because you are disabled or unwell, there is a list of other helpful Gingerbread resources at the end of this factsheet. For more advice contact the Gingerbread Single Parent Helpline on 0808 802 0925. Calls are free from landlines and most mobiles.
Note: If you have recently come to the United Kingdom, have limited right to be here, or are from the European Union, you may not have the right to claim the benefits set out in this factsheet. Get advice before claiming. See page five for organisations that can help.
Gingerbread has no control over the contents of these organisations' websites or products
and services offered, these links and/or contact details are provided for your information only.
Gingerbread accepts no responsibility for any loss or damage that may arise from your use of these websites
and/or products and services offered by third parties.
Helpline: 0808 802 0925
Gingerbread, the charity for single parent families, is registered in England and Wales as a company limited by guarantee, no. 402748, and a registered charity, no. 230750
© Gingerbread 2015