Contact us

For advice and information

• We have lots of information on a wide range of issues, including benefits and tax credits, childcare, separation, work, housing and child maintenance
• If you can’t find the information you need on our information pages, you can call our helpline.
• You can also chat online to an expert adviser using our limited trial webchat advice service.  Webchat is currently only available for two hours every week on Wednesdays from 10am to midday.  Find out more about how you can access our webchat advice service.

If you are looking for advice related to the coronavirus pandemic, please see our coronavirus information page.

For office enquiries

• Note: you will not receive advice on this phone number. Please only call this number with an office query, as you will not be able to reach an adviser through this number and should instead call our helpline
• Phone: 0207 428 5400

For groups and peer support enquiries

• Email: peersupport@gingerbread.org.uk

For fundraising and donations

• Email: fundraisingteam@gingerbread.org.uk
• Phone: 0207 428 5415

For skills and learning enquiries

• Register your interest for one of our training courses

For press and media enquiries

Please do not contact for anything other than media enquiries. Our calls and emails are handled by Fresh Communication.

• Email: media@gingerbread.org.uk
• Phone: 0117 369 0025 (or 07769 666627 out of hours)

For membership enquiries

Please only contact this email address with queries about becoming a Gingerbread member and registering with the website.

• Email: membership@gingerbread.org.uk

For suggestions and complaints

Your views are important to us, so we have a dedicated process to respond. Read our policy to understand how to contact us, and how we will deal with your suggestion or concern.

For general enquiries

Only use this form if you have a question that isn’t related to one of the above areas of Gingerbread’s work.

If you are looking for advice related to the coronavirus pandemic, please see our coronavirus information page.

Please remember, we cannot reply to email requests for advice and information. If you need advice please call our helpline or visit our information pages.