Using the Child Maintenance Service (CMS)
Date last updated: 27 November 2020
Using the Child Maintenance Service (CMS)
This factsheet is for single parents who are thinking of using the Child Maintenance Service (CMS). It is a new service run by the government which has replaced the Child Support Agency (CSA).
The CMS is for all new claims for child maintenance and for parents who used to use the CSA and whose cases have been closed.
This factsheet has information on how the amount of child maintenance is worked out and what happens if, for example, one of your children lives with their other parent, you share the care of your child, or your child’s other parent has a new partner. There are also details of how to complain if you’re not receiving a good service.
For alternative options for getting child maintenance see the Gingerbread factsheet Making Arrangements for Child Maintenance. For information tailored to your circumstances call the Gingerbread Single Parent Helpline. Calls are free.
Child maintenance: The term used to describe the money a parent should pay towards their child’s upbringing.
Receiving parent: The term used by the CMS to refer to the parent who looks after the child most of the time. This parent is eligible to receive child maintenance.
Paying parent: The term used by the CMS to refer to the parent who does not live with the child most of the time. This parent is liable to pay child maintenance.
Family-based arrangement: Parents deal directly with one another to agree the amount of child maintenance to be paid, how it’s paid by and when.
Applying to the CMS for child maintenance
Before you can apply to the CMS you will have to speak to Child Maintenance Options to discuss whether you could make a family-based arrangement instead. It isn’t possible to go directly to the CMS. All parents who wish to use the CMS must call Child Maintenance Options first.
Although Child Maintenance Options will try to encourage you to make your own arrangements where possible, you can always decide to make an application to the CMS if you want to. If a family based arrangement would not work in your case then you should make Child Maintenance Options aware of this and make sure they refer you on to the CMS.
If at the end of the conversation with Child Maintenance Options you decide you need the CMS to be involved in your child maintenance payment you will be given a reference number. You will need this number in order to start your CMS application. Child Maintenance Options should also give you a telephone number to call to make your CMS application.
What happens when I apply?
There is usually a £20 application fee. Whether you have to pay this fee depends on your circumstances.
To find out more about the Child Maintenance Service charges and if you’ll have to pay, see our interactive guide.
If you have experienced domestic violence then you don’t have to pay the fee, but you’ll need to tell the CMS that this is the case – they probably won’t ask you. It’s important that you know how to claim maintenance safely if you have experienced domestic abuse. Read our advice on child maintenance and domestic abuse for more help and information.
After you apply, the CMS should contact Her Majesty’s Revenue and Customs (HMRC) to find out your child’s other parent’s income. The CMS will contact your child’s other parent to ask for details about their circumstances. This will usually include a calculation of how much child maintenance will be payable, based on the information the CMS has received from HMRC.
This could take a few weeks. It may take longer if you don’t know where the paying parent is and they have to be traced.
How will I receive payments?
The CMS has two services; ‘direct pay’ and ‘collect and pay’. You usually start on ‘direct pay’ and move on to ‘collect and pay’.
This means that you and your child’s other parent agree between yourselves how the money will be paid, and they pay it directly to you. Once the CMS has made the calculation, you and your child’s other parent come to your own agreement about how and when the money will be transferred.
It is preferable that the money is paid by standing order into your bank account; that way you can keep track of the payments, and have a record if things go wrong.
Even though the CMS doesn’t deal with the payments for you, the payments still need to be made in full and on time. If they aren’t you need to tell the CMS so they can contact your child’s other parent to enforce the payments.
Collect and pay
This means the CMS will collect the money from your child’s other parent and pay it to you.
There are charges to use this service – the paying parent has to pay an additional 20 per cent on top of the usual child maintenance amount. You will have the amount of your child maintenance reduced by four per cent.
Because of the cost involved you can’t choose to use ‘collect and pay’ if your child’s other parent would prefer to use ‘direct pay’. If the CMS think that your child’s other parent is ‘unlikely to pay’ they can decide that you shouldn’t be paid directly and they will step in to collect the payments.
How much should I get?
The CMS calculates child maintenance according to what the law says a parent should pay. It uses the paying parent’s gross income to work out the payment. This can include wages, income from a pension and other taxable income.
Other income, such as interest on savings, income from a company or rent from a property is ignored in the initial calculations. Assets such as savings and property are also ignored. If the paying parent has other income or savings you can ask for the standard child maintenance calculation to be varied so that these are taken into account.
The income of a paying parent’s partner is not included in the calculation.
There are different rates of child maintenance, dependent on the paying parent’s income:
1: Nil rate
The nil rate means that the paying parent doesn’t have to pay any child maintenance. The nil rate applies to a paying parent who is:
- A person with a gross weekly income of less than £7
- A child under 16 or a young person under 19 who is in full-time non-advanced education (up to A-level or equivalent)
- A person who is aged 16 or 17 and getting income support or income-based jobseeker’s allowance
- A young person getting a work-based training allowance
- A prisoner
- In residential care or a nursing home and getting help with fees or on certain benefits
- A patient in hospital who has had their benefits reduced.
2: Flat rate of £7 a week
The flat rate is used if the paying parent:
- Claims income support, income-based jobseeker’s allowance or pension credit (or their partner claims for both of them)
- Has an income below £100 a week
- Claims certain benefits such as contribution-based jobseeker’s allowance, retirement pension, incapacity benefit, employment and support allowance or invalid care allowance.
- Claims universal credit with no earned income
3: Reduced rate
The reduced rate is used when the paying parent’s gross income is between £100 and £200 a week.
Any income over £100 a week is taken into account for child maintenance. A percentage is deducted based on how many children the receiving parent is claiming child maintenance for, and the number of other children living with the paying parent. £7 is then added to this amount. The total figure is rounded to the nearest pound.
The percentage of gross income deducted is as follows:
Other children living with the paying parent
Children applied for
Three or more
|Three or more||12.4%||18.9%||23.8%|
Example: Reduced rate
How child maintenance is calculated
Euan and Heather have separated. They have one child together, Callum, who lives with Heather. Euan now lives with his new partner Dipa and her daughter Rana. Heather applies for child maintenance for Callum.
Euan earns £190 a week (gross income) and neither the nil rate nor the flat rate applies. The reduced rate applies as Euan’s income is between £100 and £200 a week.
Euan has to pay Heather £20 a week for child maintenance. The CMS works this out:
The amount of Euan’s weekly income above £100 is £90. He lives with one child and maintenance is being claimed for one child, therefore Euan has to pay 14.1% of £90 plus £7.
£90 x 14.1% = £12.69
£12.69 + £7 = £19.69
This is rounded to the nearest pound so Euan pays £20 a week.
4: Basic rate
The paying parent pays the basic rate if none of the other rates apply. It is a percentage of the paying parent’s gross income. It is calculated in two stages:
Stage one: The paying parent’s gross income is reduced depending on the number of children living with them. This includes the children of a new partner.
Number of children living with the paying parent
Percentage gross income is reduced by
|Three or more||16%|
Stage two: Maintenance is a percentage of the amount left after any deductions are made in stage one. The percentage depends on the number of children that need to be paid for. The amount is rounded to the nearest pound.
The first £800 of any earnings is assessed on the percentage shown in the first column of the table below. Any earnings over £800 per week are assessed on the percentage shown in the second column. These two amounts are then added together.
Number of children
Percentage of gross income up to £800
Percentage of gross income over £800
|Three or more||19%||15%|
Example: Basic rate
How child maintenance is calculated
Simon and Lucy are separated. They have two children, Evie and Ruby who live with Lucy. Simon now lives with Jane and her four children. Lucy applies to the CMS for child maintenance.
Simon’s gross weekly earnings are £207.55 wages and some working tax credits. Working tax credits aren’t counted as income.
Stage one: Simon’s total weekly income is £207.55. This is reduced by 16 per cent because he has four children living with him.
£207.55 x 16% = £33.21
£207.55 – £33.21 = £174.34
Stage two: The maintenance due for two children is 16 per cent.
£174.34 x 16% = £27.89
This is rounded to the nearest pound so Simon has to pay Lucy £28 a week.
What if we share the care of our child?
The CMS considers a parent to share care if they look after the child at least one night a week on average. If your child’s other parent cares for your child 52 nights a year or more, the amount of child maintenance you can receive is reduced. For child maintenance to be reduced, care must include an overnight stay.
If the paying parent is liable to pay the reduced rate or basic rate of child maintenance then the maintenance is reduced by:
Number of nights your child stays with paying parent
Amount maintenance is reduced by
|52 – 103||One seventh|
|104 -155||Two sevenths|
|156 – 174||Three sevenths|
|175 or more||One half, plus an extra £7 a week reduction for each child in this band|
If there is a dispute about how many nights the children stay with their other parent, the CMS will assume that they stay over once a week. If the other parent is telling the CMS that your child is staying over with them more nights than they are, you should provide any evidence you can so they can make a decision.
If your child spends exactly the same amount of time with both parents, neither parent has to pay child maintenance to the other. This is the case even if one parent is much better off financially.
If the paying parent is liable to pay the flat rate of £7 a week the calculation is more complicated. To find out more about how shared care affects the flat rate of child maintenance, contact the Gingerbread Single Parent Helpline.
Example: Shared care
How shared care affects child maintenance
Simon pays Lucy £28 a week for child maintenance as both children live with Lucy full time. Later on, both children start to stay over at Simon’s house one night a week. This means that the amount Simon pays Lucy reduces by one seventh.
£28 / 7 = £4
£28 – £4 = £24
Simon needs to pay £24 a week.
What if the paying parent has other children they don’t live with?
If your child’s other parent has children from another relationship that they don’t live with, the amount of maintenance you receive is reduced. The amount the paying parent needs to pay is split between you and the other receiving parent. This is called apportionment.
What if I think the CMS child maintenance calculation is wrong?
If you think you should be getting more child maintenance you can challenge the calculation. The way to do this will depend on the circumstances of your case.
For more information on what you can do if you think your calculation is wrong, see our factsheet Challenging your Child Maintenance Service Calculation.
What if the paying parent does not pay child maintenance regularly or in full?
If your child’s other parent stops paying regularly or in full, the CMS have a range of enforcement powers they may be able to use depending on the circumstances of your case.
See our factsheet Enforcing payment of CMS child maintenance for more information about what you can do.
Making a complaint about the CMS
You can complain if you have received poor service from the CMS such as delays, poor communication or administrative errors.
The CMS should investigate your complaint and try to put things right. In some cases where there have been long delays or wrong information given, you may be paid compensation. Also, if the CMS has caused you serious inconvenience, severe embarrassment or your health has suffered, you may be eligible for a small sum known as a consolatory payment. There is no legal right to these payments.
A complaint may not necessarily lead to a change in the amount of maintenance you receive. You will need to challenge the calculation as well if you think it has been wrongly calculated.
For more details on how to complain see
What to do if you’re unhappy with the Child Maintenance Service, published online at www.gov.uk. Complaints can be made by phone or in writing.
Who to Contact
Learn about organisations that can help you by clicking on the blocks below:
Child Maintenance Options
0800 988 0988
Information about your child maintenance options and making an agreement best suited to your circumstances. Information booklets, a maintenance calculator and a private agreement form are on the website.
Child Maintenance Service
0845 266 8792
Information about claiming child support through the Child Maintenance Service. To make a claim you must have a reference number provided by Child Maintenance Options.
Child Law Advice
The Child Law Advice site provides legal advice and information on all aspects of law and policy affecting children. Information is available on parental responsibility, contact and residence disputes. Some materials are free, and there is also a paid-for service.
Information and advice on a wide range of issues including benefits and tax credits. Check your telephone directory for your local bureau or find details on the website.
National Family Mediation
0300 4000 636
Can answer general enquiries relating to mediation and put callers in contact with local mediation services.
Gingerbread Single Parent Helpline
Gingerbread Single Parent Helpline
Freephone 0808 802 0925
The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues. Our friendly advisers will talk through your options and send you useful information. Your call is free and confidential.