Share your Universal Credit story!

Posted 6 May 2025

Gingerbread are asking the government to #SupportNotPunish people on Universal Credit (UC). Will you add your voice to our campaign?

Single-parent families are often hardest hit by the confusing and hostile nature of Universal Credit, and the sanctions built into the system. So we’re taking the voices and stories of single parents to Parliament, to share them with MPs.

Have your say

If you’re a single parent who has struggled with any aspect of the UC system, we want to hear from you. We’re asking single parents to send us their experiences as WhatsApp voice notes. We’ll share these messages with MPs at an event in Parliament, and feature them on our website, social media and emails during our Week of Action. Together we can build a powerful movement calling for change.

Gingerbread’s Support Not Punish campaign

Last year, Gingerbread published ‘They are punishing the children’ – a report into Universal Credit, funded by the Lloyds Bank Foundation for England and Wales. The 5 key themes identified in the report were:

  1. The amount of money available through Universal Credit (UC) is not enough
  2. ⁠The system is confusing and hostile
  3. There are specific risks of being sanctioned for single parents
  4.  The financial and mental health impact on single parents
  5. ⁠Improving work coach roles could help more single parents move into employment.

Can you share your story?

We want to hear from any single parents about their experiences of the UC system relating to these 5 key themes – or anything else you’ve found challenging about claiming Universal Credit.

It’s vital that MPs and ministers hear directly from single parentsYour voice can help them understand the injustices of the system and make the changes that single-parent families urgently need.

Deadline to share your story: 4th June

Thank you to everyone who shared their Universal Credit story with us. We’re looking forward to sharing your experiences with MPs very soon.

While the deadline to submit stories has now passed, there will be more opportunities to get involved in this campaign soon!

Join our mailing list to be the first to know about upcoming actions and ways to make your voice heard!

Frequently asked questions

How long can my voice note be?

From 30 seconds up to a maximum of 3 minutes.

What if I don’t have WhatsApp?

We understand that not everyone has access to WhatsApp. If you’re unable to record your story on the app, please contact us, and we can arrange an alternative method.

Can I submit more than one story?

Yes, feel free to submit multiple stories if you have different experiences you’d like to share.

Can I share my story only with MPs at the event?

Yes, if you prefer not to share your story publicly (on our website, social media, or emails), simply let us know during the consent process. We will then ensure your story is only shared with MPs at the event.