The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues.
Our friendly advisers will talk through your options and will send you useful information. Your call is confidential (for more information see our confidentiality and data protection statement).
When can I call the helpline?
Mondays: 10am to 6pm
Tuesdays/Thursdays/Fridays: 10am to 4pm
Wednesdays: 10am-1pm and 5pm-7pm.
The helpline is closed on all public holidays.
Phone us for free on 0808 802 0925.
Some tips on getting the best out of your call
Before you call, it’s worth checking if your question can be answered by any of our online factsheets or advice tools on a range of subjects. Demand for the helpline is high and so callers often have to wait to speak to an adviser.
The average waiting time for the helpline is around 20 minutes on average, although this can be much longer when we're busy
The busiest times of the day tend to be the morning, so sometimes calling in the afternoon can help.
Getting prepared for your call
Try to organise a quiet place where you can talk
Have a pen and paper to hand and any documents you wish to discuss
Your call may take up to 20 minutes so please set aside some time.
What can I get information about?
Welfare benefits and tax credits
Who is the helpline for?
Our helpline team are trained to advise the parent with the main or equal care of the child. We can also support those who may become a single parent and those ringing on behalf of a single parent.
Non-resident parents can look at our factsheets for more information and for signposting to other charities who can provide support.
What will it cost?
Your call is completely free, including from mobile phones.
We cannot guarantee that calls made from outside the UK will be free.
What areas do we cover?
Our advice service covers England and Wales. If you live in Scotland, please contact One Parent Families Scotland. If you live in Northern Ireland, please contact Gingerbread NI.
What if English isn't my first language?
If you do not speak English as a first language, we can offer you a call back with an interpreter. Call the helpline and tell the adviser which language you need, give your phone number and we will aim to get arrange a call back with an interpreter on the line the same working day. All calls will be from a withheld number and we will not leave a message without your permission.
What if I am deaf or speech impaired?
Deaf and speech impaired callers can access the Gingerbread helpline via the NGT Text relay service. Text users can prefix their call with 18002
Rather get information online? Then look through our A-Z Factsheets packed full of practical information.
The Gingerbread Single Parent Helpline offers information and advice to single parents across England and Wales. It is supported by the Department for Education, HMRC, Big Lottery and other funders. Our partner organisation in Scotland, One Parent Families Scotland runs the Lone Parent Helpline on 0808 801 0323.
The Gingerbread Single Parent Helpline is accredited by the Telephone Helplines Association Member Quality Standard.
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