Gingerbread responds to news that Concentrix will not have its tax credit contract renewed

Posted 14 September 2016

Gingerbread welcomes news that HMRC will not renew contract with controversial company responsible for single parents losing tax credits.

Gingerbread Chief Executive Fiona Weir said:

“We are sure that many single parents will be pleased and relieved to hear that Concentrix will not have its contract renewed next year. In the months until the contract ends and during the transition to a new service, HMRC must ensure that more families don’t lose their tax credits unfairly.

“As well as the issues with Concentrix investigations, we have also been hearing from single parents whose tax credits have been stopped because of errors made processing renewal claims. Many didn’t receive a renewal pack, while others who should have had their tax credits auto-renewed found they had been stopped, often with no warning.

“These errors, suspensions and delays are leaving many parents unable to afford food and essentials their for children and for themselves. Those who have had tax credits for their childcare costs stopped are unable to go to work, as they can’t pay for childcare. We urge HMRC to swiftly resolve these issues.”


Notes to editors
Advice for single parents who have been contacted by Concentrix is available on Gingerbread’s website.

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