Advice Development Officer for Single Parents – London

Kentish Town, London (currently working remotely)

Fixed term until 31st March 2022

Overview of job

The provision of advice to single parents is at the heart of what Gingerbread does. In the current social and economic climate, responding to the impact of the Covid-19 pandemic on single parent families, our ability to offer expert, independent and reliable advice is more important than ever.

We know that single parents are exceptionally time poor, and often find it unhelpful to be signposted to a multitude of different agencies and services, to help with particular issues.

We have identified the need to take a look at more effective, seamless referral pathways, and to explore the opportunity to develop a way in which different agencies could work with single parents, in London, to test a new approach to signposting. Ideally, this would be something we can all learn from, and replicate in other settings.

The post will contribute to the departmental strategy and team goals by helping us develop a partnership approach to advice-giving, ensuring that single parents receive the support they need in a coordinated manner. They will work towards and champion Gingerbread’s vision of a society in which single parent families are valued and where they and their children are treated equally and fairly.

The postholder will establish and develop referral pathways with key organisations in Greater London enabling two-way supported referrals of single parents who have additional crisis needs such as housing/homelessness, debt, domestic abuse, or mental health issues.

Key Tasks and Responsibilities

  • Establishes and develops a referral partnership within Greater London for single parents in need of support
  • Lead on service design to ensure that the model of working is co-produced and meets the needs and preferences of single parents in need of support
  • Creates the framework and underpinning mechanisms for this partnership
  • Management of referral partnerships to ensure the most effective service is delivered to single parents, encouraging a strong performance culture, fostering a commitment to high client care
    Setting up processes to evaluate, capture insights and measure impact.

Developing referral partnerships

  • Identify potential referral partners, establish working relationships
  • Maintain and develop a network of referral partners ensuring excellent two-way communications, understanding of client needs and appropriate client journey management
  • Develop protocols and quality standards for all partners, reflective of the differences in local, regional or national advice service models
  • Establish parameters and service level agreements for each element of the service
  • Develop relevant content for, and deliver, awareness raising workshops for partner agencies, to improve their capacity and ability to support single parent families.

Service design

  • Set up and run co-production activities, applying Gingerbread’s approach to parent participation, to shape and develop the project model
  • Ensure a diverse range of parent experiences is embedded in the service design approach, building on Gingerbread’s Change Framework and the work we have done around peer support service design.

Performance monitoring

  • Track and monitor delivery against targets, producing reports and statistics as required
  • Work with the Head of Services, Advice Service Manager and the Learning & Evaluation Manager, as well as stakeholders from partner agencies, to establish and maintain mechanisms for the monitoring and evaluation of the project, to demonstrate impact
  • Measure and evaluate progress against plans, targets and KPIs, reporting back to the Head of Services on a regular basis.

Additional development work

  • Represent the advice service at external events, networking with relevant organisations to develop the work of the service
  • Support the Head of Services and Advice Service Manager in developing the advice service across new channels and types of delivery
  • Contribute to corporate priorities including support for fundraising, building media profile, marketing the organisation and working more effectively with single parents.

How to Apply

Please read the job description for the role as this sets out the skills and experience we are looking for.

To apply please complete the application form. The application form includes a personal statement section for you to set out how you meet the person specification for the role.

Please e-mail your completed application form to recruitment@gingerbread.org.uk, stating your name and the post you are applying for in the subject line.