Hi MaxsMum
I’m Michelle one of the Moderators here in the forum. I thought some of our information pages here in the site might be helpful. Here’s a link that provides some answers to queries around Universal Credit: Universal Credit – Gingerbread
You could also get in touch with the Single Parents Helpline, as they may be able to help answer your query or guide you towards the right channels. Here are the contact details:
Gingerbread Single Parent Helpline – Freephone 0808 802 0925
Opening hours: Mon 10 – 6, Tues 10- 4, Wed 10 – 1 & 5 – 7, Thurs 10 – 4, Fri 10 – 4 They can be busy so callers can expect to wait up to 20 minutes before the call is answered
I hope that helps
Warm regards
Michelle