Universal credit failed

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  • #25979 Report



    I really hope someone can help me.

    I am French (and have an EU passport) and I have been living here for 9 years. I worked full-time for the first 4 years and became pregnant. I was on income support for just a little over a year after my maternity leave ended.

    Just before my daughter’s second birthday, I started university and I studied for the last 3 years while I was getting enough money via my student finance (loans and grants…I applied for everything!)

    a few weeks ago I decided to apply for the Universal credit because my job search is harder than I expected. I have been looking for a graduate job in the journalism industry for two months and still nothing. It is not easy because I have to think about the commute time, the hours, the money and being alone in London I have to count on myself only.

    This week I receive the universal credit’s refusal decision and since then I am broken in millions of pieces. The job center lady assured me that there was no reason why my claim wouldn’t go through so their decision comes as a BIG surprise. I failed because I am a jobseeker. I appealed their decision but I really doubt they will change their mind.

    I believe they don’t know I was getting income support between work and uni but I don’t even know if that means anything.

    I can’t apply for jobseeker allowance because I haven’t been working for over two years. I can’t apply for anything but I still get my Housing Benefits (I think).

    Today I had to cancel my daughter’s nursery because I can’t afford it. She goes part time there and part-time to the childminder. But it means I will lose my place at the nursery if I get a full-time job.

    Is there anything out there to help me? I am begging for help. I can’t survive on £20.70 a week and be expected to find a job at the same time.

    I am looking for a job every day and I don’t want to stay on benefits but it would help me so so so much in the meantime.

    thank you for reading me.

    #25988 Report


    Thank you so much for this link.

    I strongly believe I should be entitled to Universal Credit. I appealed their decision yesterday and I hope they will get back to me soon.

    #26010 Report


    Hi, I would strongly advise you to contact the gingerbread team, they have trained advisors that can give you the most up to date and accurate advice.

    0808 802 0925

    Their hours are Monday 10am until 6pm, Tuesday, Thursday and Friday 10am until 4pm and Wednesday 10am until 1pm & 5pm until 7pm.

    You might have a bit of a wait but hang in there and you’ll get through, afternoons are normally quieter.


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