Universal Credit and bonus/overtime pay once off

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  • #48131 Report

    3trollsmom
    Participant

    Hi,

    I’m new to all of this and got a shock this week when my UC payment was less than half the usual. I have queried and it is because my December pay included any overtime I hadn’t yet taken. I had budgeted to do a little Christmas, get the kids clothes and pay a few debts with the extra money which has now left me rather short this month as had not anticipated the reduced payment this month. Is there anything I can do to change this month’s payment?

    Thanks

    #48149 Report

    Hi There

    I’m Michelle, one of the moderators here at Gingerbread.  I recommend that you contact our Single Parent Helpline.  They will be able to advise you around any potential benefit entitlements and will also be able to help you to explore your options.  Here are their details: to contact the Gingerbread Single Parent Helpline – Freephone 0808 802 0925.

    Opening hours: Mon 10-6, Tues 10-4, Weds 10-1 and 5-7, Thurs 10-4, Fri 10-4. The line does get busy so it’s likely you will need to wait before your call is answered.

    I hope this helps

     

    Michelle

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