Hi Kellee
I’m Michelle one of the moderators here in the forum. You could give the Gingerbread helpline a call. They may be able to guide you through the steps you need to take. Here are their details:
Gingerbread Single Parent Helpline – Freephone 0808 802 0925 Opening hours: Mon 10 – 6, Tues 10- 4, Wed 10 – 1 & 5 – 7, Thurs 10 – 4, Fri 10 – 4 They can be busy so callers can expect to wait up to 20 minutes before the call is answered
Kind regards
Michelle