Council tax reduction keeps changing

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  • #35885 Report

    Lulublue
    Participant

    I work part time and my wage is topped up by universal credit. I work a standard 21 hours a week and my wage is pretty much the same each month, on the odd occasion I’ve worked an extra day or have had to take unpaid leave for a day.

    my council tax is all over the place since I started work at the end of May. It’s set up on a direct debit there have been 2 months where they haven’t taken payment and then the payments range from £80 to £132. Different every month due to my reduction changing. It’s a massive difference month to month and it’s hard to budget! I don’t really understand why as my wage is practically the same every week.

    is anyone else experiencing this? And have any idea why this is happening??
    I have contacted the council to try and sort it out but they have a 35 day wait for enquiries. I’ll be cancelling the direct debit next year and divide the first bill by 12 and  pay that into the post office monthly.

    #35886 Report

    Sherinam
    Participant

    This happens to me and most of time it is calculated incorrectly. I got a discount on the next year. Its not helpful if you need cash. I sent my p60 and wage slips in by registered post as there is a backlog of enquiries and not enough people to do the job correctly . In the end I didn’t pay for 4 months council taxs they got it so wrong

    #35887 Report

    Lulublue
    Participant

    Thanks! Sherina.
    I have sent them pay slips etc twice since May and think it’s sorted, then my bill changes again. when I get my P60 I think I’ll take it into the council offices and ask them to look into last/this years bill, there and then.

    its a bloody nightmare! Not knowing what you’re paying! Not sure how they can get it so wrong when my income stays pretty much the same.

     

    #35889 Report

    Sherinam
    Participant

    In the end its back dated. Its not helpful as we all have to pay bills. You can’t challenge them as they think they are right. Half the time the person who is dealing with claim don’t understand what they are doing. I say this because I sent 8 emails and left 3 voice messages. I wrote a letter which cost £6.50 but they did not understand what I was asking. I speak English and I think my written English is ok too. They still copped it up leaving me out of pocket for wasted time and postage cost.

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