Complaint about CMS

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  • #7629 Report


    Hi new here.

    Just wondering if anyone has lodged a complaint about CMS?

    I feel that I spend my time chasing them and that no one person provides the same answer.

    I have also recently experienced them contacting me several times for the same information I have previously provided…….suggesting they are not actually updating their system. Causing unnecessary stress to me and my daughter.

    Thank you in advance

    #7631 Report


    CMS have an online self service website that you may wish to join.  Can be useful for uploading documents.

    Guessing that you are the RP (Resident Parent) and seeking Child Maintenance?

    I made an application I end of November last year.  Took till mid January this year to receive an assessment.  Not too bad considering that Xmas and New Year were in the middle.

    Whenever I called I used to speak to different person as assigned case worker not always available.  Some seemed more knowledgeable than others, but it was resolved in reasonable time overall.

    Once you have received CMS assessment it will include details of what to do if you are unhappy with the service or you disagree with the assessed figures.



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