CMS switch has been a nightmare from CSA has been a nightmare

Home Online forum Gingerbread Forum CMS switch has been a nightmare from CSA has been a nightmare

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  • #8572 Report


    Hi I need advice at the end of my tether with the CMS. My ex was in the forces has not seen my child since he was 3 (he is now 16) and his choice not mine. I made the switch from CSA in November as we were told was a better service. We have not received a single payment since the switch CSA battled for a long time to get the deductions of earnings order and this was never reviewed I didn’t want to rock the boat and was happy with the £300 per month for my child. Since we went to CMS they upped the payments and told me that they had to give my ex a chance to pay which surprise, surprise he didn’t just ignored all letters etc. Now the CMS have said nothing they can do because my ex has now left the forces and they can’t trace him through HMRC. So now have to go to the enforcement team its been with them over 2 months now still no further forward. I feel I am banging my head against a brick wall and to make matters worse they send me letters constantly about missed payments and that they are looking into it. (its like rubbing my nose in it, that this is what you should have had)Just don’t seem in a rush me and my child are struggling just does not seem fair. Has anyone been through the enforcement process and been successful? The arrears are in the 2k area now I just want some light at the end of the tunnel I am sick of battling or do I just try with my wages and doing all the overtime and cutting back to get us through each month and just forget about it. I’m exhausted mentally and physically the stress is it really worth it after 14years since the relationship breakdown (with zero contact) still controlling how we live is crazy.

    #8576 Report


    I am new this forum so thank you for any relies they will be  very much appreciated

    #8596 Report


    If your Ex can not be traced through HMRC maybe he is working overseas?  If he is outside the EU it will be difficult to trace him.

    Meanwhile make sure you are claiming your full entitlements;

    Child benefit

    Child Tax Credit

    Working Tax Credit (if applicable)

    Reduced Council Tax as you are the only adult in the household.

    Good luck and I hope it works out


    #8633 Report


    Dear PinkKay26,

    Welcome to the Gingerbread forum.

    I wanted to let you know that we provide online advice and information regarding the new Child Maintenance Service. Please do have a look here.

    If you can’t find what you’re looking for or need further advice, please call our single parent helpline on 0808 802 0925. It’s a free phone number and open week days – you can find our opening hours here. 

    I hope that’s useful, and that you continue to find our forum helpful.



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