Hello , unfortunately I can’t offer much help but I can relate to this , my husband left in January 2020 he hasn’t paid a penny , they said he was out off work and owed £7 and had set direct pay up with me , IV explained he was in work and asked for them to look at it again that was the 10.03.2020 I spoke to someone yesterday and explained IV heard nothing not received anything , they had a look and said yes you were right to question the amount however he has been in touch to say because of covid 19 he is now out of work , I don’t see how that’s my problem the full wage from January until lockdown the new clothes the nights out and the new gf that was all exceptable to not pay ?? To-date IV had nothing and have now raised a complaint . Good luck just don’t give up .