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Thank you for posting here.  Bunnyhop suggested the gingerbread helpline so here are their contact details.  I hope they are able to provide you with some useful information.

• Gingerbread Single Parent Helpline – Freephone 0808 802 0925

Opening hours:  Mon 10 – 6, Tues 10- 4, Wed 10 – 1 & 5 – 7, Thurs 10 – 4, Fri 10 – 4  They can be busy so callers can expect to wait up to 20 minutes before the call is answered.

I can see that you are using an email address as a user name.  This forum is on public view which means you will be open to spam attacks.  To change your user name please go to where it says ‘Hi,’  You then click on edit my profile and then you can change your user name.  Any problems please let us know.

Kind regards, Justine