Reply To: CMS arrears

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#35586 Report

Rob in Leeds


As a ‘paying parent’ that pays my ex directly rather than via Collect & Pay through the CMS, in my experience the initial calculation and payment date were issued quickly. In my case the ex started her claim on the 8th of the month, I made the first payment on the 8th of the following month.

They are also requested to provide evidence of their income, wage slips etc can be submitted as evidence. The CMS then use this for the calculation.

If you’re using the ‘collect & pay’ service then I suppose this may take longer to set up for the reasons already explained, ie there could be an employer that needs to get involved. You should also note that the CMS is a public sector organisation, they give a parent and themselves 14 days to reply to anything which may be part of the delay highlighted.

If the ‘paying parent’ were to fail to pay or pay the incorrect amount you can report this to the CMS and they will take steps to rectify this. A paying parent has a legal obligation to pay the amount calculated by the CMS therefore proceedings can be made against them if they fail to do so.

If a case has been opened, the earnings evidence, contact frequency verified and payment calculation completed then I fail to understand why ‘receiving parents’ have issues with or fear possible non-payment when action can be taken.

There is an online portal that you can use to send messages etc, this might help to speed things up and potentially avoid the 30 minute wait every time you call to speak to someone. You can also use this to make a complaint. You’ll need your case reference number, your 7 digit pin and your National Insurance Number to login.

Hope this helps