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If the DM decides that ADM H3191 does not apply then a decision must be made as
to the amount of a person’s employed earnings using such information or evidence
as the DM sees fit . A person must also provide such information for the calculation
2 of earned income as the DM may require .
1 UC Regs, reg 61(4); 2 reg 61(1)
Thats the para which allows the DM discretion. Dont be fobbed off by the helpline… they have minimal training.. ask for a DM decision and make a complaint if they refuse.