Online forum FAQs
What happens if something breaks the forum user guidelines?
Gingerbread has the discretion to temporarily or permanently suspend forum user accounts if behaviour breaks these guidelines.
This might include removing posts, issuing a written warning, temporary suspension and/or a permanent ban from the forum.
We will treat each situation on a case by case basis and will communicate our reasons for withdrawing access to the forum, either on a temporary or permanent basis.
What does it mean if a word is blocked out in a post?
Our forum blocks out certain words in posts, including extreme swearing and discriminatory language. We aim to capture all extreme or discriminatory language this way, but sometimes words will slip through. We will continually review this to help make the forum a safe, welcoming and respectful environment for all users.
How do I report something or speak to Gingerbread about the forum?
If you’re concerned about a post or user, you can click the ‘report’ button. Moderators then receive a notification. We deal with reports during office hours as quickly as possible. We’ll assess whether something has broken the rules or is a safeguarding concern. We always write to you to let you know the outcome of your report. You should not wait more than 5 working days to have your report dealt with.
If you’d like to speak to someone about the forum, drop us an email. This email account is monitored during office hours only.
If you are concerned about something on the forum or think we’ve missed something, hit the ‘report’ button on a post or contact us at email@example.com.