Child Maintenance Service Online Consultation 2021

Date last updated: 8 June 2021

Child Maintenance Service Online Consultation 2021

The Child Maintenance Service (CMS) was set up in 2012 to replace the Child Support Agency (CSA) as part of government reforms of child support services.

During its rollout, the government said that the purpose of the CMS was to act as backstop for parents who were unable to work things out between themselves, and provide a faster, more efficient service than the previous CSA schemes.

Share your experiences of the CMS

The National Audit Office (NAO) has launched a study to find out if the CMS is delivering value for money for children, separated parents and the taxpayer. They will consider:

  • Whether the Department for Work and Pensions (DWP) effectively managed the wind-down of the 1993 and 2003 CSA schemes
  • Whether the CMS is achieving its objectives
  • Whether the DWP manages its resources effectively to deliver a high-quality service through the CMS

The NAO would like to hear from members of the public who are happy to share their experiences of the CMS. They are particularly interested in:

  • The speed or quality of customer service
  • Ongoing maintenance assessments
  • Arrears calculations
  • Payment, collection and enforcement
  • Changing circumstances, such as income levels

The anonymous survey takes 10-15 minutes to complete and it is a great opportunity to influence an important piece of work whether you have current or past involvement with the CMS.

The survey can be completed via the NAO website and the closing date is 12pm on Friday 30th July 2021.

Share your response with Gingerbread

We’re keen to find out more about the experiences people have had with the CMS, so we’re asking anyone who completes the survey to share their response with campaign@gingerbread.org.uk, particularly answers to questions 7 and 8.

Any information you send will be treated confidentially and will only be used to help us to understand parents’ experiences of the CMS.

Complete the survey here

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