We provide expert advice, practical support and campaign for single parents
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Organisation: Jobcentre Plus
Details: Processes welfare benefit claims
There are many different telephone numbers depending on which benefit you claim. Find the up to date number to call on the website, or call the number listed below for new claims.
Phone: Telephone: 0800 055 6688 for new claims
Details: Information on a wide range of subjects including benefits.
Organisation: Gingerbread Single Parent Helpline
Details: Free information on a range of issues including maintenance, benefits, tax credits, debt, employment, education, legal rights and holidays. Open Mondays 10am to 6pm, Tuesday/Thursday/Friday 10am to 4pm and Wednesdays 10am-1pm and 5pm to 7pm
Phone: Freephone 0808 802 0925
For more information see the Gingerbread
factsheet: Benefits and tax credits if you work 16hours a week or more.
Organisation: Child Maintenance Options
Details: Information about making arrangements for child maintenance.
Phone: 0800 988 0988
Organisation: Citizen’s Advice
Details: Information and advice on a wide range of issues including benefits and tax credits.
Phone: England: 03444 111 444; Wales: 03444 77 20 20
Organisation: Family and Childcare Trust
Details: Web search facility to find your local Family Information Service, which provides details of local childcare facilities.
Organisation: Family Information Services
Details: To find your local Family Information Service, which can advise on childcare available in your area. You can also look in your telephone directory or contact your local authority to find out about the service in your area.
Organisation: National Debtline
Details: Free, confidential and independent advice on dealing with debt problems.
Phone: 0808 808 4000
Organisation: One Parent Families Scotland Lone Parent Helpline
Details: Run by our partner organisation, the Lone Parent Helpline provides confidential advice and information for single parents in Scotland.
Phone: 0808 801 0323
Organisation: Tax Credit Helpline
Details: Offers information and advice on applications/ renewals for child tax credit and working tax credit.
Phone: 0345 300 3900; Textphone: 0345 300 3909
Organisation: Working Families
Details: Advice on benefits and employment law.
Phone: 0300 012 0312
For detailed step-by-step advice on everything from benefits and tax credits to childcare and your wellbeing, sign up for the email reminders in our guide to starting work.
This factsheet is mainly for single parents who are receiving jobseeker’s allowance or employment and support allowance in the work-related activity group. You may also use this factsheet if you are claiming income support and are thinking of returning to work. Jobcentre Plus does not require you to look for work if you are claiming income support.
Jobcentre Plus runs several schemes to help people claiming benefits return to work. If you are claiming jobseeker’s allowance or employment and support allowance in the work-related activity group you may be required to join some of the schemes. If you are claiming income support, you can choose to join some of the schemes voluntarily.
Financial help when you start work is a list of money and benefits you may be entitled to if you start work and the Checklist is of things to think about when starting work. If you are a foster parent, full-time carer, pregnant, or thinking of working under 16 hours a week the rules are different – contact the Gingerbread Single Parent Helpline for more information.
Moving from benefits to work April 14 pdf.pdf
Gingerbread has no control over the contents of these organisations' websites or products
and services offered, these links and/or contact details are provided for your information only.
Gingerbread accepts no responsibility for any loss or damage that may arise from your use of these websites
and/or products and services offered by third parties.
Helpline: 0808 802 0925
Gingerbread, the charity for single parent families, is registered in England and Wales as a company limited by guarantee, no. 402748, and a registered charity, no. 230750
© Gingerbread 2015